In a recent significant development, CCI Global, an Africa-based business outsourcing firm, recently opened a $50 million call centre at Tatu City in Ruiru, Kiambu County, Kenya.

Located in the 5,000-acre Special Economic Zone, this new facility is currently the biggest call centre in Kenya. It is housed in a five-story building.

CCI Kenya’s CEO, Rishi Jatania, emphasised the centre’s contribution to socioeconomic development and the growth of Kenya’s business process outsourcing (BPO) sector.

CCI Global’s Investment in Kenya

CCI Global’s investment in Kenya since 2016 has been $150 million, with its total investment across Africa exceeding $2 billion.

The company’s long-term commitment to Africa’s BPO industry is driven by the country’s favourable business environment, skilled workforce, and strategic location.

Kenya’s government has been making significant efforts to attract foreign investors and develop its ICT infrastructure to position the country as a regional hub for BPO services.

The Tatu City Call Centre: Key Highlights and Green Initiatives

The Tatu City call centre is a state-of-the-art facility that boasts innovative technology, innovative training and development programmes, and a customer-centric approach.

It is designed to deliver exceptional customer service to global clients across various industries, such as telecom, healthcare, and finance.

The centre operates primarily on renewable energy and has received multiple awards for its green initiatives, such as the LEED Gold certification.This prestigious level is a sign of a project’s thorough implementation of sustainability best practices.

The centre’s environmental sustainability features include rainwater harvesting, solar water heating, and energy-efficient lighting and cooling systems.

These features not only minimise the centre’s carbon footprint but also reduce its operating costs and contribute to Kenya’s efforts to combat climate change.

Job Creation and Socio-Economic Development

The Tatu City call centre is expected to create over 5,000 direct and indirect jobs in the short term and double its workforce to 10,000 in the near future.

This is a significant boost to Kenya’s BPO industry, which has been identified as a key driver of economic growth and job creation.

The centre’s role in advancing Kenya’s BPO industry, building local capacity, and contributing to socio-economic development cannot be overlooked.

CEO Rishi Jatania envisions the centre as a catalyst for change in Kenya and Africa. He believes that the centre’s success will attract more foreign investors and position Kenya as a hub for BPO services in the region.

The centre’s innovative training and development programmes will empower local talent and enhance their skills, making them more competitive in the global job market.

The Impact of the COVID-19 Pandemic on Africa’s BPO Industry

The COVID-19 pandemic has affected the BPO industry in Africa, just like other sectors of the economy. However, CCI Global has responded to the pandemic with speed and resilience, ensuring business continuity, protecting its employees, and supporting the community.

The company has implemented remote work arrangements, enhanced its digital infrastructure, and provided training and development opportunities to its employees.

The Role of Technology in Transforming Africa’s BPO Industry

Technology is driving the growth and transformation of Africa’s BPO industry, with trends such as AI, automation, and analytics playing a critical role.

CCI Global is adopting and leveraging technology in its operations, investing in digital transformation, innovation, and upskilling.

The company’s commitment to technology is evident in the Tatu City call centre, which boasts cutting-edge technology and innovative training and development programmes.

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CCI Global’s $50 million call centre in Kenya is a game-changer for Africa’s BPO industry. It is a testament to the company’s long-term commitment to the continent and its potential to transform the lives of millions of people.

The centre’s job creation prospects, environmental sustainability features, and innovative training and development programmes make it a model for other businesses to look up to.

If you are interested in learning more about CCI Global, its investment in Africa, and its commitment to delivering value to its stakeholders, visit their website at https://cciglobal.com/.

Ronnie Paul is a seasoned writer and analyst with a prolific portfolio of over 1,000 published articles, specialising in fintech, cryptocurrency, climate change, and digital finance at Africa Digest News.