AI Meets Retail as ShopriteX Launches Smart Shopping Assistant

AI Meets Retail as ShopriteX Launches Smart Shopping Assistant

ShopriteX’s innovation team has introduced Pixie, a fully in-house developed personalised AI shopping assistant integrated into the Sixty60 app.

Launched on 9 April 2026, Pixie represents the first time a major South African online retailer has deployed a Smart AI assistant capable of learning from each customer’s individual shopping habits to curate and prepare personalised baskets.

The assistant is designed to make grocery shopping simpler, faster, and more relevant by reducing manual effort and delivering tailored recommendations and offers.

ShopriteX’s Pixie AI shopping assistant interface within the Sixty60 app

Core Capabilities of Pixie

Pixie leverages advanced machine learning to analyse purchase history, preferences, and behaviour patterns. Its main functions include:

  • Intelligent Product Suggestions: Pixie proactively recommends restocks of frequently purchased items, new products aligned with past choices, and relevant deals or promotions.
  • Smart Basket Feature: Products are presented as swipeable cards. Users can swipe left/right to browse, swipe up to remove an item, or swipe down to add it to the basket. This gesture-based interface significantly reduces search and scrolling time.
  • Personalised Offers: The assistant delivers targeted promotions and discounts based on actual buying behaviour rather than generic campaigns.
  • Privacy-First Design: Pixie is built on the foundation of the Xtra Savings rewards programme and operates with strong privacy safeguards, ensuring customer data is used responsibly and transparently.

Initially, Pixie will roll out in beta to Xtra Savings Plus members, with broader availability planned in subsequent phases.

Future Enhancements

ShopriteX has outlined a clear development roadmap for Pixie, including:

  • Conversational capabilities, allowing users to interact with the assistant via natural language.
  • Automatic reordering of household essentials based on consumption patterns.
  • Meal planning functionality that considers budget, dietary preferences, and current pantry contents.

These planned features aim to further simplify the shopping experience and position Pixie as a comprehensive personal shopping companion.

This is the dawn of using the best of AI to make shopping simpler and more personalised for consumers. Pixie is like a little friend, assisting each customer quietly in the background, making shopping and saving effortless. Shopping used to be something you did. But now, it’s something Pixie, your personalised shopping assistant, handles for you. It’s shopping, magically simplified

Neil Schreuder, Chief Strategy and Innovation Officer for the Shoprite Group

READ ALSO:What Shoprite’s Xpress Trolley Means for the Future of Shopping

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Gesture-based Smart Basket interface in Pixie

Strategic Significance

Pixie represents a strategic evolution of the Sixty60 platform, South Africa’s largest on-demand grocery service.

By developing the AI assistant entirely in-house with a cross-functional South African team of product designers, data scientists, machine learning engineers, and software developers, ShopriteX demonstrates its commitment to local innovation and technological leadership in retail.

The introduction of Pixie is expected to increase customer engagement, improve basket conversion rates, and strengthen loyalty within the Xtra Savings ecosystem.

For the latest rollout details or to participate in the beta, users should check the Sixty60 app or ShopriteX official channels.

Checkers Sixty60 Overview

Checkers Sixty60 app is a grocery delivery app from Shoprite Checkers that lets users order groceries and get delivery in about 60 minutes in supported areas.

Checkers Sixty60 app download / Sixty60 app download
The app is available on Android and iOS with more than 5 million downloads and supports groceries, electronics, and household items from Checkers and Checkers Hyper.

Checkers Sixty60 app download latest version
The new Checkers Sixty60 app includes updated navigation, delivery-time filters, and bug fixes in recent releases.

Checkers Sixty60 online
Users shop directly in the app, choose delivery slots, and pay using Visa or Mastercard cards.

Checkers Sixty60 app login
After installing, users sign up with phone/email, add address, then log in to place orders.

Checkers Sixty60 app store
The app is published by Shoprite Checkers and available on Google Play and Apple App Store as a free download.

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